Terms and Conditions of Service
Force Majeure & Governing Law
Tajvi Gold & Diamonds shall not be held liable for any delay or failure in performance caused by events beyond our control, such as acts of God, war, or government restrictions. This agreement is governed by the laws of the United Arab Emirates, and the courts of Dubai shall have exclusive jurisdiction over any disputes.
Your Feedback and Submissions
Any reviews, comments, or suggestions you share with us become the property of Tajvi Gold & Diamonds. We reserve the right to use, reproduce, or modify these comments for any purpose without compensation. You agree that your comments will not violate any third-party rights or contain unlawful material.
Fraud Prevention
We reserve the right to recover costs and legal expenses from anyone using our site fraudulently. If a fraud alert is received before dispatch, we will refund the amount minus payment gateway fees.
Handcrafted Quality & Accuracy
We make every effort to display the colors and sizes of our jewellery as accurately as possible. However, because every monitor is different, we cannot guarantee that the color you see perfectly matches the physical piece. Additionally, because many of our pieces are handcrafted, slight variations in weight and design are a mark of their unique artistry.
Website Security & Prohibited Acts
We work hard to keep our digital showroom safe. You are strictly prohibited from:
• Attempting to access data not intended for you or probing our system's vulnerability.
• Interfering with our service by sending viruses, "spamming," or "crashing" the site.
• Using "robots" or "spiders" to scrape our designs or content.
• Violating system or network security may result in civil or criminal liability, and we will cooperate with law enforcement to prosecute such acts.
Your Responsibilities as a Customer
To give you the best service, we ask that you:
• Provide true, accurate, and current information during registration.
• Maintain the security of your account; you are responsible for any activity that happens under your login.
• Double-check your delivery address. If a delivery fails because of an incorrect address provided by you, any extra shipping costs will be your responsibility.
• Thoroughly review product descriptions before buying. By placing an order, you agree to the specific conditions of sale for that item.
Ownership & Welcome to Tajvi
This website and all its contents are owned and operated by Tajvi Gold & Diamonds, with our main headquarters and showrooms located in Dubai and Sharjah, UAE. By using the services at www.tajvigold.com, you agree to be bound by the terms and conditions listed here. We reserve the right to revise these terms at any time without prior notice. All rights, including copyrights for our unique designs like the "SolForEvr" collection, are owned by Tajvi Gold & Diamonds.
Who Can Use Our Services
To shop with us, you must be at least 18 years of age and legally capable of entering into a contract. While we welcome visitors from all over the world to browse our gallery, we primarily deliver within the UAE. If you access our site from outside the UAE, you are responsible for complying with your local laws.
Fair Pricing and Secure Payments
• We strive to offer the most beautiful gold and diamond pieces at transparent, factory-direct prices.
• Currency: All prices on our website are quoted in UAE Dirhams (AED).
• Live Market Rates: Because gold is a living commodity, the final price of your jewellery is determined by the market rate at the exact time of order confirmation.
• Taxes & Charges: Prices include applicable VAT and standard packing. Special gift wrapping may incur an additional fee.
• Acceptance: Your order is an "offer" to us. We reserve the right to accept or reject your order in full or in part. Our formal acceptance happens only when your jewellery is dispatched.