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At Tajvi Gold, your satisfaction is our priority. We take pride in the quality and craftsmanship of our jewelry and want you to feel confident in every purchase. Please review our Returns & Exchange Policy below.

1. Return Eligibility

We accept returns and exchanges under the following conditions:

• The return request is made within 7 days of receiving the product.

• The item is unused, undamaged, and in its original packaging with tags and certificates intact.

• The product must not be customized, engraved, or altered.

2. Non-Returnable Items

• Custom-made or personalized jewelry

• Items purchased during promotional sales or with discount codes

• Products showing signs of wear or damage caused by the customer

3. How to Request a Return or Exchange

1. Email us at customercare@tajvigold.com with your order number and reason for return.

2. Our team will review your request and provide instructions for return shipping.

3. Once the item is received and inspected, we will notify you of the approval or rejection of your return.

4. Refund Policy

• Approved returns will be refunded via the original payment method within 7-10 business days.

• Shipping charges (if any) are non-refundable.

• For cash on delivery orders, refunds will be processed via bank transfer after confirmation.

5. Exchange Policy

• You may request an exchange for a different product or design of equal or higher value.

• If the new item costs more, you will be required to pay the difference.

• Exchanges are subject to availability of the new item.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us immediately with a photo of the product.

• We will arrange for a replacement or issue a refund after verification.

Thank you for shopping with Tajvi Gold. We are committed to delivering your orders in a timely and secure manner. Please review our shipping policy to understand how we handle order processing, delivery timelines, and related details.

1. Order Processing

• All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving full payment.

• You will receive an order confirmation email once your order is placed and a notification once it has been shipped.

2. Domestic Shipping (Within UAE)

• We offer delivery across the United Arab Emirates.

• Standard delivery time: 2-5 business days.

• Express delivery options may be available at an additional cost.

• Shipping is free for orders above [Insert Amount, e.g., AED 500].

3. International Shipping

• We ship to selected countries outside the UAE.

• Delivery times may vary based on destination and customs clearance.

• Estimated delivery time: 7-14 business days.

• International shipping charges will be calculated at checkout based on location and weight.

Note: Customers are responsible for any customs duties, taxes, or import charges applicable in their country.

4. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to monitor the delivery status of your package.

5. Shipping Delays

While we aim to ensure prompt delivery, delays may occur due to:

• Weather conditions

• Public holidays

• Customs inspections

• Courier service disruptions

We will do our best to inform you promptly in case of any significant delays.

6. Incorrect Address or Delivery Issues

• Please ensure all shipping details are correct at the time of purchase.

• Tajvi Gold is not responsible for lost or undelivered items due to incorrect shipping information.

• If an order is returned due to incorrect address, re-shipping charges may apply.

Welcome to Tajvi Gold. These Terms and Conditions govern your use of our website and services. By accessing or purchasing from our site, you agree to abide by the terms outlined below. Please read them carefully.

1. Use of Website

By using our website, you confirm that you are at least 18 years old or accessing the site under the supervision of a legal guardian. Any unauthorized use or access is prohibited.

2. Product Descriptions

We strive to provide accurate product descriptions, images, and specifications. However, slight variations may occur due to lighting, screen settings, or handmade craftsmanship. Tajvi Gold is not liable for minor discrepancies.

3. Pricing and Payments

• All prices are listed in AED (United Arab Emirates Dirham) unless otherwise stated.

• Prices are subject to change without prior notice.

• Payments must be made through approved methods listed on our website.

• Orders will only be processed upon successful payment confirmation.

4. Order Acceptance

We reserve the right to refuse or cancel any order due to:

• Product unavailability

• Pricing or typographical errors

• Issues identified by our fraud prevention system

If your order is canceled, you will be notified, and any payment made will be refunded.

5. Shipping and Delivery

Shipping timelines are estimates and not guaranteed. Please refer to our Shipping Policy for more details.

6. Returns and Exchanges

Products can be returned or exchanged under specific conditions. Refer to our Returns Policy for detailed information.

7. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Tajvi Gold and protected by copyright laws. Unauthorized use is strictly prohibited.

8. Privacy Policy

We value your privacy. Please review our Privacy Policy to understand how we collect, use, and protect your information.

9. Limitation of Liability

Tajvi Gold is not liable for any direct, indirect, incidental, or consequential damages resulting from your use of our website or purchase of products.

10. Changes to Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our site constitutes acceptance of those changes.

11. Governing Law

These Terms and Conditions are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts in Dubai.