At Tajvi Gold, your satisfaction is our priority. We take pride in the quality and craftsmanship of our jewelry and want you to feel confident in every purchase. Please review our Returns & Exchange Policy below.

1. Return Eligibility

We accept returns and exchanges under the following conditions:

  • The return request is made within 7 days of receiving the product.

  • The item is unused, undamaged, and in its original packaging with tags and certificates intact.

  • The product must not be customized, engraved, or altered.

2. Non-Returnable Items

  • Custom-made or personalized jewelry

  • Items purchased during promotional sales or with discount codes

  • Products showing signs of wear or damage caused by the customer

3. How to Request a Return or Exchange

  1. Email us at [Insert Email Address] with your order number and reason for return.

  2. Our team will review your request and provide instructions for return shipping.

  3. Once the item is received and inspected, we will notify you of the approval or rejection of your return.

4. Refund Policy

  • Approved returns will be refunded via the original payment method within 7-10 business days.

  • Shipping charges (if any) are non-refundable.

  • For cash on delivery orders, refunds will be processed via bank transfer after confirmation.

5. Exchange Policy

  • You may request an exchange for a different product or design of equal or higher value.

  • If the new item costs more, you will be required to pay the difference.

  • Exchanges are subject to availability of the new item.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us immediately with a photo of the product.

  • We will arrange for a replacement or issue a refund after verification.