Thank you for shopping with Tajvi Gold. We are committed to delivering your orders in a timely and secure manner. Please review our shipping policy to understand how we handle order processing, delivery timelines, and related details.

1. Order Processing

  • All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving full payment.

  • You will receive an order confirmation email once your order is placed and a notification once it has been shipped.

2. Domestic Shipping (Within UAE)

  • We offer delivery across the United Arab Emirates.

  • Standard delivery time: 2-5 business days.

  • Express delivery options may be available at an additional cost.

  • Shipping is free for orders above [Insert Amount, e.g., AED 500].

3. International Shipping

  • We ship to selected countries outside the UAE.

  • Delivery times may vary based on destination and customs clearance.

  • Estimated delivery time: 7-14 business days.

  • International shipping charges will be calculated at checkout based on location and weight.

Note: Customers are responsible for any customs duties, taxes, or import charges applicable in their country.

4. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to monitor the delivery status of your package.

5. Shipping Delays

While we aim to ensure prompt delivery, delays may occur due to:

  • Weather conditions

  • Public holidays

  • Customs inspections

  • Courier service disruptions

We will do our best to inform you promptly in case of any significant delays.

6. Incorrect Address or Delivery Issues

  • Please ensure all shipping details are correct at the time of purchase.

  • Tajvi Gold is not responsible for lost or undelivered items due to incorrect shipping information.

  • If an order is returned due to incorrect address, re-shipping charges may apply.